Return Policy

Returns

If you are unsatisfied with your product for any reason you will have 60 days from the date of purchase to return the product and request a refund. You may return any Product (as defined below) purchased on CEREBROZEN.com in accordance with the terms below:

• A return authorization must be requested and approved within 60 days of your date of purchase. You must contact us at [email protected] to request and receive an RMA.
• The return authorization number must be included along with your returned product.
• Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return. You will have to pay for shipping.
• You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.
• Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

For your convenience, the return address for CEREBROZEN is:
Cerebrozen Returns 66-243 PO Box 90129 Lakeland FL 33804

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 60 days from the date of delivery.